Cancellation & Replacement Policy

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At Finnovation, we strive to provide a seamless experience for our customers. However, we understand that there may be circumstances where you need to cancel an order or request a replacement. This policy outlines the terms and conditions for cancellations and replacements.

Order Cancellation

Eligibility

• Orders can only be canceled before they have been dispatched. Once an order is dispatched, it cannot be canceled and must be processed as a return or exchange.

Process

• To cancel an order, please contact our customer service team immediately at enquiry@finnovationuae.com. Provide your order number and reason for cancellation.
• If the cancellation request is received before dispatch, the order will be canceled, and a full refund will be processed through the original mode of payment. Please allow 7-10 business days for the refund to reflect in your account.

Exceptions

• Digital products (such as gift cards, PIN services, etc.) cannot be canceled once the transaction is completed.
• Customized or personalized products are non-cancellable once the order is placed.

Replacement Policy

Eligibility

• Products that are damaged, defective, or incorrect upon delivery are eligible for replacement.
• To be eligible for a replacement, the issue must be reported within 7 days of receiving the product.

Process

• Contact our customer service team at enquiry@finnovationuae.com within 7 days of delivery, providing your order number, a description of the issue, and any supporting images or documents.
• Upon verification, we will arrange for a replacement of the product. In certain cases, we may require the original product to be returned to us before a replacement is issued.
• Replacement products will be dispatched at no additional cost to the customer.

Exceptions

• Products that have been damaged due to misuse, negligence, or unauthorized modifications are not eligible for replacement.
• Digital products, such as gift cards and PIN services, are non-replaceable unless they were not activated or were found to be defective.

General Conditions

• Finnovation reserves the right to refuse cancellation or replacement requests that do not comply with this policy.
• For any questions or assistance, please contact our customer service team at enquiry@finnovationuae.com. We are committed to ensuring your satisfaction with our services.