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Refund/ Return Policy


Introduction

At Finnovation, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that there may be instances where a return or refund is necessary.

Eligibility for Refunds/Returns:
  • Products or services are eligible for a refund or return within 14 days from the date of purchase, provided they are unused, in the original packaging, and accompanied by the receipt or proof of purchase.
  • Digital products, such as gift cards or PIN services, are non-refundable unless they are found to be defective or have not been activated.
Digital products, such as gift cards or PIN services, are non-refundable unless they are found to be defective or have not been activated.
  • To initiate a return, please contact our customer service team at enquiry@finnovationuae.com within the eligibility period.
  • Once your return is approved, you will be provided with instructions on how to return the product.
Refund Process
  • Refunds will only be processed through the original mode of payment. Please allow up to 7-10 business days for the refund to appear in your account after the return has been received and inspected.
  • If the product was purchased using a credit/debit card, the refund will be issued to the same card.
Exceptions
  • Personalized or customized products cannot be returned or refunded unless there is a manufacturing defect.
  • Products that are damaged due to misuse or negligence are not eligible for a refund.

For any further inquiries or assistance with returns and refunds, please contact our customer service team at enquiry@finnovationuae.com. We are here to help ensure your satisfaction with our services.